Discrepancy and Queries Policy

This Policy forms part of the meat-online Terms and Conditions, and so words defined in

the Terms and Conditions have the same meaning in this Policy, unless the context

indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any

way

As we are selling perishable goods we regret that we cannot cancel an order once the

order has been placed. If, for any reason, you are not happy with your Goods please

at the discretion of the company subject to the following:

Please note that the onus is on you to do the following on receipt

of your order:

●Ensure there is a person at the delivery address during the agreed delivery window

to receive the Goods;

●Ensure that the person receiving the Goods checks the order and notifies us of any

discrepancies at the time of receipt. Should no discrepancies be noted we will regard

the order as having been delivered correctly and in full;

●Ensure that all perishable products received are refrigerated within 30-minutes of

receipt of delivery; should you claim that your Goods are spoiled and we find that

you did not refrigerate them timeously, we will not be required to refund or replace

Goods.

●if we accidentally deliver the wrong product to you, please notify us and we will

collect the product from you at no charge and replace it with the correct order.

●If there is nobody at the designated delivery address to receive the Goods, based on

the customers advice we will hand over the goods to any other designated person.

Discrepancy and Queries Policy​